Return Policy

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Effective Date: January 1, 2025
 

At Loop, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
 

1. Returns

• You may return items within 30 days of receiving your order.

• To be eligible for a return, items must be unused, in their original  condition, and in the original packaging.

• Proof of purchase (receipt or order confirmation) is required for all returns.
 

2. Non-Returnable Items

Certain items cannot be returned, such as:

• Sale or clearance items.

• Customized or personalized items.

• Gift cards.
 

3. How to Initiate a Return

1. Contact us at info@theloopbag.com to request a return authorization.

2. Once approved, send the item to:  PO Box 212, Bullhead City, AZ 86430

3. You are responsible for the shipping costs for returning the item. We recommend using a trackable shipping service.

4. Refunds

• Once we receive and inspect your return, we will notify you about the status of your refund.

• If approved, a refund will be processed to your original payment method within 7-10 business days.

• Original shipping costs are non-refundable.

5. Exchanges

If you need to exchange an item for a different color or style, please follow the return process and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund at no additional cost to you.

7. Contact Us

For any questions about returns, please reach out to us at:

Email: info@theloopbag.com

Address:
PO Box 212

Bullhead City, AZ 86430